Experienced Social Media Strategist, having produced and implemented guidelines, policies, training courses, processes and campaigns. 13 years of Community Management related experience, product development, strategy planning, building and managing large teams of moderators, community managers and volunteer community leaders, hands-on community management with track record of success at starting and raising community traffic and engagement. Wide variety of industry exposure, including Publishing, Telecoms, Entertainment, Auto, Financial, FMCG, Charity, Gaming and Social Networks. Accomplished trainer in new technology and practises. Habitual presenter and speaker. Allegedly 2nd most influential community managers world-wide in 2013 according to LittleBird data: http://www.web-strategist.com/blog/2013/01/28/10-key-stats-of-the-community-manager-space-cmad/ and featured again for 2014.