Napoleon Bonaparte said "a leader is a dealer in hope." I think old Bonaparte was onto it - that is what I aspire to do everyday. Director Success Formula. Success Formula has tools and services to benchmark best practice and improve organisational performance. Our process involves all the stakeholders and is highly visual, both strategies are good for engagement. Research has proven a clear link between engagement and business results such as customer satisfaction, productivity and retention, which we know is important for your business. We are different from other management consulting agencies; our clients tell us our service is human, dynamic and has personality. We measure our success by the long term value our service delivers.