I solve problems, repair relationships, and always try to know what you're thinking before you do. I have a team of 12 awesome, dedicated individuals committed to always improving themselves, the team, and the user experience. What I know: - People. What motivates them, what frustrates them, and what your body language and tone might inadvertently be telling them. - That I definitely don't know everything. But I'd like to. What I believe: - It's just as important to talk about what went wrong as it is to talk about what went right - Everyone should be empowered to initiate change within their organization - Transparency means talking about all the news, not just the good news ("no news is good news" is the past)