Sound operational manager who focuses on an execution - aligned with the strategy -which benefits the organization and all involved stakeholders. With an improved quality, more flexibility and innovation at substantially lower costs. Experience: 15+ years work experience in CRM & Customer Services in national environments. 15+ years managerial experience, of which 5 years as end-responsible for multi-site, multi-channel Customer Services Center of 400+ seats. ITO-certified and award-winning operations. 10+ years experience in Customer Care / Customer (Service) Banking & Insurance, Utilities and Education. Goal: To transfer my knowledge and insights within and outside the organization.