Engaging and friendly service - oriented professional with a proven track record of customer conflict and complaint resolution . Quick thinker with an inquisitive attitude able to investigate and resolve account, product and service issues. Proven language coach and trainer. Efficient self starter with eager, positive attitude toward change. To obtain a administrative position to capitalize on efficiency, thoroughness, and computer skills. Worked in the communication coach/trainer field over 4 years, maintaining records, filing, training/teaching, and other administrative tasks, is included as the work experiences. Excellent communication and computer skills Microsoft Word, Excel, Outlook, Internet, email and basic editing skills.