More than 10 years experience in Customer Service, Contact Center and IT industry. From Operations to IT departments which allow a broad understanding about customer needs and goals. My current role is based on developing new alliances with Cloud Services Integrators and Telco Carriers to create a Cloud Contact Center Strategy based on pay per use model. Leadership capabilities, customer and results oriented, open-minded person, communication skills and hard-team committed worker. • Sales and marketing plan design • New business plan design • Forecasting • Develop the customer portfolio across Spain. • Competitor’s analysis. • Training and support the sales team.