I am a customer success and service manager I have been in this role for the past 13 years and my primary responsibility is to ensure our customers are satisfied with the products and services they receive. I work closely with our product development team to ensure our products and services are up-to-date and meet customer needs. My goal is to ensure our customers have a smooth and successful experience with our products and services. I have a deep understanding of customer service management and customer success strategies. I am adept at addressing customer complaints and working with them to find a resolution. I am also experienced in developing customer loyalty programs to reward and incentivize customers for their continued loyalty. I am skilled in using data to analyze customer behaviors and identify areas for improvement. Overall, I am passionate about customer success and service management and strive to ensure our customers have the best possible experience.