-Over 10 years of experience providing technical support for pre/post sales enterprise customers. -Supporting fortune 500 companies using high complexity network management systems LAN/WAN environment for layer 2 and layer 3 issues. -Two years experience working with VMWare hypervisor and vSphere installation, configuration and administration. -Provide support using online forums and social networks. -Communicate effectively to identify problem, action plan, and root cause analysis. -Thrive in fast pace environment to accomplish goals.