I love what I do and I am committed to continual learning and self-improvement. Experience in: •Community Management •E-Commerce •Customer Service •Technical Support •Social Media (blogging, moderating) •Analytics Systems/Software/Applications: •Get Satisfaction •Uservoice •Zendesk •Hootsuite •Salesforce.com CRM •Salesforce.com Ideas •AS/400 •Valuelink Business Center (VLBC •Onyx CRM/Consona CRM •Telligent/CommunityServer •Microsoft SharePoint •Cybersource •Oracle (various programs) •Microsoft Office •SAS Enterprise Guide •Microstrategy •Serverside Specialties: Social media, online communities, blogging, moderation, e-commerce.