Sunit has extensive experience and knowledge in delivering customer satisfaction by global IT Service Delivery organisations. Previously responsible for running support operations out of Sydney for Baan Customer Service & Support covering Asia Pacific Japan. Currently active in the IT Service Management arena assisting large organisations in managing their IT transitions. Hot on India - interested in talking to those keen on introductions and insight. Hot on Lean - keen on talking to service organisations who want to improve their customer satisfaction and business efficiency. Published author, reviewer of ITSM books, part time blogger, tweeter, speaker, writer, presenter on IT Service Management, Lean Management & India - and on their intersections. Interests: 4WD, Royal Enfield Bullet, Cricket, Beer, Travel More: http://www.sunit.co.nz