I offer fresh perspectives on Customer marketing & experience related challenges. Perspectives based on 15 years experience in (leading) Customer facing departments & projects. In solving the challenges I trust on analytical and creative (service design) methodologies. Besides through my work I learn from discussing my thoughts and ideas with an international crowd of great thinkers and practitioners via my blog and off-line platforms. If you would like to get to know me better, or would like my perspective on your challenge, don’t hesitate to contact me through Twitter (http://www.twitter.com/wimrampen) or my Blog (http://www.wimrampen.com)